Terms of service

OVERVIEW

Welcome to ELRA Co.! The terms “we,” “us,” and “our” refer to ELRA Co. We operate this website and online store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to offer these Services to you.

These Terms of Service (“Terms”) outline your rights and responsibilities when using our Services. By visiting, interacting with, or making a purchase through our website, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you should not use or access the Services.

1. Access and Account

By using the Services, you confirm that you are at least the age of majority in your jurisdiction and that you consent to allow any minor dependents using your devices to access the Services.

To make purchases or access certain features, you may be required to provide accurate and complete information, including your email address, billing details, and shipping information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer or assign your account to another person.

2. Our Products

We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device settings. We do not guarantee that product descriptions or images will meet your expectations.

All product descriptions, pricing, and availability are subject to change at any time without notice. We may limit product quantities or discontinue items at our discretion.

3. Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is not accepted until we confirm it and process your payment.

Please review your order carefully before submitting, as cancellation requests may not be possible once an order is accepted. If we decline or modify an order, we will attempt to notify you using the contact information you provided.

All purchases are subject to our Refund Policy.

You represent that your purchases are for personal use and not for resale or export.

4. Prices and Billing

Prices, promotions, and discounts may change without notice. The price shown at checkout is the price in effect at the time of purchase. Unless stated otherwise, prices do not include taxes, shipping, customs duties, or import fees.

You agree to provide current and accurate payment information and authorize us to charge your payment method for all purchases, including applicable taxes and fees.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once an order is handed to the carrier, risk of loss transfers to you.

6. Intellectual Property

All content on the Services—including trademarks, text, images, graphics, and design—is owned by ELRA Co. or our licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non‑commercial purposes only. You may not reproduce, distribute, modify, or exploit any content without our written permission.

7. Optional Tools

We may provide access to third‑party tools that we do not control. These tools are provided “as is” and “as available,” without warranties. Your use of such tools is entirely at your own risk, and you should review the terms provided by the third‑party provider.

8. Third‑Party Links

Our Services may contain links to third‑party websites or features. We are not responsible for the content, accuracy, or practices of these external sites. As your document states: “We are not liable for any harm or damages related to your access of any third‑party websites.”

Please review third‑party policies before engaging in any transactions with them.

9. Relationship With Shopify

Our store is powered by Shopify, but all purchases are made directly with ELRA Co. Shopify is not responsible for any sales, products, or transactions between you and ELRA Co. You expressly release Shopify from any claims arising from your purchases.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy and, in some cases, Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read both.

Because Shopify hosts our store, information you submit may be transmitted to Shopify and third parties in other countries as needed to provide the Services.

11. Feedback

If you submit reviews, suggestions, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty‑free license to use, publish, and distribute that content for any purpose. You represent that you own or have rights to the Feedback and that it does not violate any third‑party rights.

We may monitor or remove Feedback that we deem inappropriate, unlawful, or in violation of these Terms.

12. Errors and Inaccuracies

Occasionally, the Services may contain errors or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and update information at any time, including after an order is submitted.

13. Prohibited Uses

You may use the Services only for lawful purposes. You may not:

Violate any laws or regulations
Infringe intellectual property rights
Harass, defame, or harm others
Upload malicious code
Impersonate others
Use automated tools (including bots, scrapers, or agentic AI) to access the Services
Interfere with security features or attempt unauthorized access

We may suspend or terminate your account for violating these Terms.

14. Agents

If you use automated software or “Agents” to interact with the Services, they must identify themselves, comply with our requirements, and not attempt to mimic human behavior or bypass security measures. We may restrict or block Agent access at any time.

15. Termination

We may terminate your access to the Services at any time without notice. You remain responsible for all charges incurred before termination.

Certain sections of these Terms will continue to apply after termination.

16. Disclaimer of Warranties

The Services and all products are provided “as is” and “as available,” without warranties of any kind. We do not guarantee uninterrupted, error‑free, or secure use of the Services.

17. Limitation of Liability

To the fullest extent permitted by law, ELRA Co. and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products.

18. Indemnification

You agree to indemnify and hold ELRA Co., Shopify, and their affiliates harmless from any claims arising from your use of the Services or your violation of these Terms.

19. Severability

If any part of these Terms is found unenforceable, the remaining provisions will continue in full force.

20. Waiver & Entire Agreement

Failure to enforce any part of these Terms does not constitute a waiver. These Terms, together with our posted policies, constitute the entire agreement between you and ELRA Co.

21. Assignment

You may not assign your rights under these Terms without our consent. We may assign our rights without notice.

22. Governing Law

These Terms are governed by the laws of the jurisdiction where ELRA Co. is headquartered. You consent to the jurisdiction of those courts.

23. Headings

Headings are for convenience only and do not affect interpretation.

24. Changes to These Terms

We may update these Terms at any time by posting changes on our website. Your continued use of the Services constitutes acceptance of the updated Terms.