Shipping policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Custom or made‑to‑order pieces may require additional processing time, which will be clearly stated on the product page.

Shipping Options & Rates

We offer several shipping options to suit your needs:

  • Standard Shipping (5–7 business days): Free on orders over $100

  • Expedited Shipping (2–3 business days): $15.00

  • Overnight Shipping: Available upon request

International Shipping We ship worldwide. Delivery times vary depending on the destination and carrier. Any customs duties or import taxes are the responsibility of the customer.

Packaging & Security

We take great care to ensure your jewelry arrives safely and discreetly:

  • All orders are shipped in discreet, padded packaging.

  • Each piece is protected using our “box‑in‑a‑box” method—your jewelry box is securely placed inside a secondary shipping box for added protection.

  • Fragile items are cushioned with bubble wrap or foam to prevent movement during transit.

Order Tracking

  • Once your order has shipped, you will receive an email with your tracking number.

  • A signature is required upon delivery for all orders over $100 to ensure safe receipt.

Insurance

  • All packages are insured for their full value during transit.

  • If a package is lost or damaged, we will work directly with the carrier and insurer to resolve the issue.

Delays & Exceptions

We are not responsible for delays caused by:

  • Customs processing

  • Natural events or severe weather

  • Incorrect or incomplete shipping addresses

Customers are responsible for any duties or taxes on international shipments.

Lost or Damaged Packages

  • If your package appears lost, please contact us within 7 days of the expected delivery date.

  • For damaged items, email us photos and your order number within 48 hours of receiving your package so we can assist you promptly.